For airlines

Crew Resource Management

Crew Resource Management training

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We provide a complete range of Crew Resource Management training services for airlines and aviation operators at worldwide locations to suit your requirements.

Our Crew Resource Management facilitators and examiners have both wide experience as operational aircrew and extensive experience as CRM trainers and examiners. We work closely with our clients to develop and deliver CRM programmes in order to meet your specific demands.
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Our CRM training courses are flexible and designed to meet the needs of your organisation, including course materials and case studies relevant to the nature of the operations. 
Our standard course program, which can be modified to comply with the requirements of any Aviation Authority and Operator, is based on EASA Implementing Rules Subpart N. 
We can provide CRM Training aimed at the following levels:
  • CRM Trainers Core Course
  • CRM Trainer Refresher Course
  • CRM Human Performance and Limitations
  • CRM Initial, Conversion and refresher training for aircrew
  • High quality CRM courseware, trainer manuals and presentations
  • Bespoke CRM courseware design
Subjects include, as required and appropriate for the relevant level:
  • ​​​​​​​Human factors in aviation
  • General instructions on CRM principles and objectives
  • Human performance and limitations
  • Threat & error management 
  • Personality awareness, human error and reliability, attitudes and behaviours, self-assessment and self-critique
  • Assertiveness, situation awareness, information acquisition and processing
  • Company safety culture, SOPs, organisational factors
  • Stress management, fatigue & vigilance
  • Information acquisition & processing, situation awareness, workload management
  • Leadership, cooperation, synergy, delegation, decision making, actions
  • Communication & coordination Inside and outside the cockpit
  • Effective communication and coordination with other operational personnel and ground services
  • Automation & philosophy of the use of automation
  • Resilience development
  • Surprise and startle effect
  • Cultural differences
  • Specific type-related differences
  • Monitoring and intervention
  • Case based studies
  • Additional areas which warrant extra attention as identified by the accident prevention and flight safety programme